The telephony media has reached the level of competition @ maxim. Every service providers introduce new features/ offers daily and many of us looses our valuable cash in it. Airtel is one of the prominent service providers introducing new stuffs to the mobile industry daily.. One of their upcome is the “Friend Chat”.. Huh… eventhough i didn’t activate it… they swallowed Rs. 10 from my cash balance… and it was very terrible for me since i didnt keep much balance those days..!! And when i tried to connect to the Customer Care of Airtel via 121 there was no option to getting connected to them… (in the past 121 followed by 1,4,9 will get us connected to the Customer Care Executive).. And so no way to get back my precious amount…
In the same way one of my friend lost his money too.. and for his luck he got connected with the customer care executive… and i would like to share his experience through his letter which he mailed me..!!
LETTER :
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HI ALL,
I M SUDHAR FRM CHENNAI.
U AL MIGHT BE VERY SATISFIED BY THE SERVICE PROVIDED BY AIRTEL ……
THE CASE IS NOT PROVEN TRUE FOR MANY IN OUR CITY.
RECENTLY THERE IS A SERVICE CALLED “FRIENDS CHAT” WICH S DIRECTLY ACTIVATED BY THE AIRTEL COMPANY DIRECTLY.THIS IS A SOURCE OF INCOME TILL THE TIME U DON CHECK UR MESSAGES.
THIS SERVICE TAKES INITIALLY RS.30 MONTHLY CHARG.RS2 FOR EACH MSG SENT BY COMPANY.EACH DAY U MAY RECEIVE NEARLY 10 MESSAGES.SO U REPLY OR NOT UR MONEY IS REMOVED…..
I M THE ONE AFFECTED BY TIS PROBLEM.BUT I FOUND OUT FROM NET THAT I M NOT THE ONLY PERSON TO FALL FOR THIS …..NEARLY HALF OF CHENNAI POPULATION FACING TIS PROBLEM .THOS WHO R POWERFUL GET OUT OF IT EASILY.THINK ABT A MIDDLE CLAS LIK ME………
SO UR QUESTION “WHY DON’T U STOP THE SERVICE SENDING MSG OR CALLING THE CUSTOMER CARE”
I TRIED SOLVING BY SENDIN MSG “STOP” TO UNSUBSCRIBE..BUT IT WIL ALWAYS REPLY U AS “INVALID RESPONSE”,”UNRECOGNISED”…..
THEN TRIED SOLVING THE SAME PROBLEM BY SHOPS WHER AIRTEL PRODUCT IS SOLD.NOT SUCCESSFUL.
SO NXT I TRIED CALLING TO AIRTEL CUSTOMARE CARE.INITIALLY THEY MAY SEND U A MSG AFTR CALLING THEM AS SERVICE STOPPED .BUT THE SERVICE S NOT STOPPED UNTIL U RECEIVE A UNSUBSCRIBED MESSAGE FRM THE SAME NO..
REPLY TO ME FRM CUSTOMER CARE WHEN I ASKED WAS”DO WATEVER U WANT……..ANYWHERE U GO AND COMPLAIN……….”SAID BY SRINIVAS,AIRTEL CUSTOMER CARE CHENNAI.
I HAV LOST MORE MONEY SINCE I NEGLECTED READING MESSAGES FOR 2 MONTHS.THE SAME MIGHT HAPPEN TO U.SO THINK BFOR U RECHARGE FOR BIG AMOUNT.ONCE U RECHARGE U R UNDER THEIR CONTROL..
IF ANYBODY CAN PROVIDE ME WITH A ALTERNATE SOLUTION INSTEAD OF THROWING OUT THE SIM ND TO BUY NEW…….KINDLY HELP ME OUT ………U R ALWAYS WELCOME ……..
MY MAIL ID : ssudhar.1989@gmail.com
THNX ND REGARDS,
SUDHAR….